CutterlyCutterly

Terms of Service

Last updated: 27 September 2026

These Terms govern your use of Cutterly — the Cutterly panel for Adobe Premiere Pro and the Cutterly online service that analyses audio for it (together, the “Service”). “Cutterly”, “we” and “us” mean the operator of the Service. You can reach us at support@cutterlyai.com. By installing the panel or using a subscription key, you agree to these Terms.

1. The Service

Cutterly is a panel for Adobe Premiere Pro on macOS and Windows. It exports audio from your sequence and sends it to our server, which analyses it — speech recognition, speaker detection and AI analysis — and returns suggestions such as camera cuts, silence cuts, failed takes and reel fragments. The panel applies them on your timeline.

The Service requires macOS or Windows, Adobe Premiere Pro, an internet connection and an active subscription key. Adobe Premiere Pro is not part of the Service and is licensed separately by Adobe.

2. Your account and subscription key

  • We issue a subscription key for your account. The key is how the Service recognises you, so keep it private. You are responsible for activity under your key.
  • You may use your key yourself and within your own team. You may not publish, sell or share it outside your organisation.
  • If your key is lost or exposed, tell us. We will replace it, and the old key stops working at once.
  • Keep the name and email on your account up to date. We use the email to contact you about your subscription and your support requests.

3. Plans, hours and payment

  • Plans and prices are listed on our website at cutterlyai.com. Prices are in US dollars and are paid monthly in advance.
  • Each plan includes a number of hours of audio per month. Usage is measured by the length of the audio submitted for analysis, not by the number of episodes.
  • Hours renew every month on the day your subscription started. Unused hours do not carry over to the next month.
  • When the month’s hours are used up, new analyses do not start until your hours renew or you move to a larger plan.
  • At the moment, subscriptions are arranged by email: we send you payment details, and your subscription runs for the period you have paid for. We will tell you in advance if the way you pay changes.
  • If we change a price, the new price applies from your next paid period, and we will tell you before it does.

4. Renewal and cancellation

Your subscription lasts for the period you have paid for. We do not charge you automatically: if you do not renew, access ends when the paid period ends. You can stop using the Service at any time. Refunds are covered by our Refund Policy.

5. Your content

  • You keep all rights to your recordings, audio, transcripts and edits (“Your Content”).
  • You confirm that you have the right to have Your Content processed, including the consent of the people recorded where the law requires it.
  • You allow us to process Your Content only to provide the Service to you. We do not use Your Content to train AI models, and we do not sell it.
  • How we handle Your Content and personal data is described in our Privacy Policy.

6. AI results

The Service relies on automated speech recognition and AI analysis. Its suggestions can be wrong or incomplete — for example, it can mark a good take as failed or miss a repeated phrase. You are responsible for reviewing the edit before you publish it. The panel makes a Backup copy of your sequence before it cuts, and Premiere Pro’s Undo remains available.

7. Acceptable use

You agree not to:

  • access the Service without a valid key, or try to get around usage limits;
  • copy, reverse-engineer or resell the Service, or use it to build a competing service, except where the law allows it;
  • overload or disrupt the Service, or probe its security;
  • use the Service for content that is unlawful or infringes the rights of others.

8. Availability and changes

We work to keep the Service available, but it runs over the internet and may sometimes be interrupted for maintenance or for reasons outside our control. We may improve, change or remove features over time.

9. Suspension and termination

We may suspend or close an account that breaks these Terms, is used to abuse the Service, or is not paid for. Where reasonable, we will tell you first and give you a chance to put things right. You can ask us to close your account at any time.

10. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the extent the law allows, we do not promise that it will be uninterrupted or error-free, or that its results will suit your needs. Keep your own backups of your projects and media.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost data or missed deadlines, and our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the claim. Nothing in these Terms limits rights you have under consumer law that cannot be excluded.

11. Adobe

Adobe and Premiere Pro are either registered trademarks or trademarks of Adobe in the United States and/or other countries. Cutterly is an independent product and is not affiliated with, endorsed or sponsored by Adobe.

12. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new date, and if the changes are significant we will also tell you by email. If you keep using the Service after a change takes effect, the updated Terms apply.

13. Contact

Questions about these Terms: support@cutterlyai.com.