Refund Policy

Last updated: 27 September 2026

We want you to pay only for a Service that works for you. This policy explains when you can get your money back.

1. You haven’t used it

If you have not analysed any audio since a payment, you can ask for a full refund of that payment within 30 days of it.

2. It doesn’t work for you and we can’t fix it

If a technical problem stops Cutterly from working for you, write to us first — most problems can be solved. If our support cannot fix it, we will look at the case with you and refund the payment manually: in full, or for the part of the period that was affected.

3. How to ask

Email support@cutterlyai.com from the email address on your account, and tell us your plan, the date of the payment and, for a technical problem, what went wrong. You can also use “Report a problem” in the panel’s Help tab — it attaches the details we need.

We return refunds by the same method you paid with.

4. Cancelling

We do not charge you automatically. If you do not renew, your subscription simply ends when the paid period ends. Hours that have already been used are not refunded, except as described in section 2.

5. Your legal rights

This policy does not affect any rights you have under consumer law.