Privacy Policy

Last updated: 27 September 2026

This policy explains what information Cutterly collects when you use the Cutterly panel for Adobe Premiere Pro, the Cutterly online service and this website, why we collect it and how long we keep it. “Cutterly”, “we” and “us” mean the operator of the Service. Contact: support@cutterlyai.com.

In short

• Your video files never leave your computer.
• Audio sent for analysis is deleted from our server automatically within 12 hours.
• We do not sell your data, we do not show ads, and we do not use your recordings to train AI models.
• This website uses no cookies and no analytics.

1. Information we collect

Account. Your name, email address, plan, subscription dates and a record of your payments (date, plan and amount). Your subscription key is stored only as a one-way hash plus its last four characters, so we cannot read your full key.

Usage. How many hours of audio you have analysed in the current month, the number of AI requests your account makes, and how many “Ask AI” questions you have asked today. We use this to apply your plan’s limits and to understand what the Service costs to run.

Audio you send for analysis. When you run an analysis, the panel exports audio from your sequence, converts it on your Mac to a smaller mono file and uploads it to our server. Video is never uploaded. The exported audio file itself is saved on your computer and stays there.

Analysis results. Transcripts, speaker timings and the suggestions produced from your audio. They are held in the server’s working memory to deliver them to your panel; they are not written to our database and are cleared when the server restarts.

Error reports. When something fails, the panel sends us the operation, the error message, the panel, Premiere Pro and operating system versions, the time and your account. File names and folder paths are removed before sending, and removed again on our server. You can switch error reports off in the panel’s Settings.

Support requests. When you use “Report a problem”, we receive your message together with your name, email and plan, the panel version, recent errors and the last lines of the panel’s log, with file names and paths removed. When you email us, we receive your email.

“Ask AI” questions. Your question and the last two exchanges of the conversation are sent to our AI provider to produce an answer. We do not store the questions or answers — only a daily count, to apply the limit of 30 questions a day.

This website. The website sets no cookies and uses no analytics or tracking. Your language choice is remembered in your own browser’s storage. The site is hosted on GitHub Pages, and downloads are served from GitHub; GitHub may record visitors’ IP addresses for security purposes, as described in GitHub’s privacy statement.

2. How long we keep it

3. Why we use it

• To provide the Service you have subscribed to: analysing your audio, applying your plan and its hours, and sending your subscription key.
• To support you and to find and fix errors.
• To keep accounts and payment records and to meet legal obligations.
• To keep the Service secure and to prevent abuse.

4. Who processes it for us

We use service providers to run Cutterly: a cloud hosting provider that runs our server, a speech-recognition provider that transcribes your audio, an AI language-model provider that analyses transcripts and answers “Ask AI” questions, and an email provider that delivers our messages. They process data on our behalf, only to provide these functions. Some of them are located outside your country, so your data may be processed in other countries.

We do not sell personal data or share it with advertisers. We disclose information only if the law requires it.

5. Security

Traffic between the panel and our server is encrypted (HTTPS). Subscription keys are stored as one-way hashes, and each customer’s jobs and results are available only to that customer’s key.

6. Your choices and rights

• Turn off error reports in the panel’s Settings.
• Ask us for a copy of your information, to correct it, or to delete your account — write to support@cutterlyai.com. Depending on where you live, you may have further rights under data protection law, including the right to complain to your local data protection authority.

7. Children

Cutterly is a professional tool and is not intended for children under 16.

8. Changes to this policy

We will post any changes on this page with a new date, and tell you by email if the changes are significant.

9. Contact

Questions about privacy: support@cutterlyai.com.